Refund & Cancellation
Transparent refund processes and standard project cancellations designed to protect both client investments and development resources.
At a Glance
- 14-Day Hosting Grace Period: Complete refunds available for standard cloud web hosting nodes within the first 14 days of activation.
- Milestone Guarantee: Custom application builds have clear progress stages; you only pay for completed project phases.
1. Subscriptions & Cloud Hosting
Apex Digital Solutions strives to provide premier NVMe server clusters and secure hosting nodes. If you are not fully satisfied with your subscription server tier:
- You may request a 100% refund of the first month's payment within 14 calendar days of your initial purchase.
- Overdue hosting accounts or domains compiled during setup are non-refundable.
- Renewal payments are processed automatically and can be cancelled up to 5 business days prior to renewal via the billing panel.
2. Custom Web & Storefront Development
Custom engineering builds (containing e-commerce setups, mobile applications, and native React modules) require dedicated engineering sprints:
- Sprint-Based Payments: Fees are allocated and billed in milestones (e.g., Wireframing, Styling, Live Beta Deployment).
- Milestone Cancellation: Once a project phase is signed off and development begins, associated milestone payments cannot be returned.
- Project Suspension: If you decide to cancel the contract mid-development, we will calculate the percentage of completion and bill proportionately, delivering all source files compiled up to that date.
3. Marketing Campaigns
Digital marketing campaigns, SEO optimizations, and automated email list setups involve upfront resource scheduling.
As such, monthly setup fees, paid advertising budgets, list clean-up costs, and SMTP server configs are non-refundable once campaign operations commence.
4. Processing & Issuance
All authorized adjustments and refunds will be processed back to the original funding account within 7 to 10 standard business days of authorization.
5. Request Ingestion Hub
To request a billing adjustment or request cancellation of a scheduled service module, please contact our support desk: